No matter you are shopping online or talk to our sales hotline representatives. Shop11 will always follow up closely with your order and you can be assuring that your information will be safeguarded with our highest security measure.
Shop11 will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Shop11 service providers such as logistic company may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law.
Shop11 keeps your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as Ali-pay and Paypal purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
Shop11 disclaims any liability for any of losses of or damages due to its failure to perform its undertakings or provide any of the services attributable to any events or circumstances beyond Shop11's control (including but not limited to delay or error in transmission of any content) But Shop11 will try our best within reasonable effort to help resolve the matter.
Shop11 will continue to improve and provide the very best services under the supervision of our loyal customer.